1.What makes your job exciting?
One of the most important factors for me is the variety I have in my job. In the hotel industry everyday is different and a constant adventure, no day is like any other. Besides that, I like the fact that I meet a lot of different people from different industries (being hotelguests, clients, partners, colleagues, fellow members of a network, …) and I always learn something new from everyone. I get great satisfaction from taking people with me in the story I’m telling and convincing them to try it. When they are also satisfied afterwards, it makes my day.
I also love the freedom I get from our ‘Different’ management to use my creativity and work on my own ideas instead of executing someone else’s. They allow me to innovate and have aboslute autonomy over my responsibilities, with a flexible schedule and in a “family environment”.
2.What would you say to convince someone to book a room in one of your hotels?
I’d tell the them ‘Different’ story linked to the hotel that fits best with their needs, as well as my personal suggestions & invite them to discover the different experience by themselves.
3.How do you overcome the challenges of your job?
For me, one of the biggest challenges is to deal with the unexpected extra tasks on top of my busy schedule (the fact that I get up in the morning with and have absolutely no idea what my day will look like). Therefore it’s important to have a good basic structure with a pro-active year planning/time management and keep room for unexpected tasks. It is also important to ask for help when needed and not try to do everything on your own. I believe good contact and teamwork with the managers & board of the company is essential. Furthermore, the expectations of the clients have never been so high, most of them expect an answer right away. Within our company, we have a 24h reply policy that we try to achieve. There are also sales systems on the market that help us to keep track of all activities and goals. It is necessary to stay up-to-date about the latest technologies – for example some activities can be automated which can help us spare time. Some days extra work after hours is required. In order to maintain a good work-life balance, I try not to let this become a habit, and make sure personal activities will not get cancelled because of this.
4. What makes Different hotels different?
Each hotel has its own look and feel, character & approach. Every hotel in the group spoils you in its own typical way. Nothing is the same, except for the common desire to make something special out of your stay. We have hotels for every budget, every lifestyle. Each hotel also has its own story and theme. In the Carbon Hotel for example everything is linked to the mining history of the city Genk, where the hotel is located. YUP Hotel is kind of ‘hipster’ hotel focussing on the young urban professionals who like to network, M Hotel is located at a beautiful lake, Eburon Hotel is a former cloister in the oldest city of Belgium, …
5. Which kinds of events can be organised in your hotels?
All kind of events, from standard meetings for 2 persons up to staff parties, offsites, incentives, seminars, client events, receptions, product launches up to 180 persons. You name it, we make sure it gets organized. All our hotels can be fully privatized & personalised as well. Your company’s own hotel, how cool is that right? :) Even for bigger events, we have possibilities. We have for example a succesful partnership with Thor Central, a unique meeting venue located in the former mine building of Waterschei, located at 5 minutes from our hotels. In combination with our hotels in Genk, we accommodate up to 385 persons. The location doesn’t have a hotel on-site so we make sure the guests have the required services: they can already check-in to their hotelroom from the meeting venue, their luggage will be transported to the hotelroom during the seminar or event and so much more.
6. What is the customer experience you offer to your customers?
Our slogan is ‘Happy when you are’ – this means we are not happy until the guest or organizer of the event is satisfied. We always go the extra mile and try to offer just that little extra service they don’t expect.
We help to plan the events from A to Z (from finding the perfect teamactivity - even if that includes building an ice rink - to transforming a hotelroom into a fully equiped kitchen, even for a short time) and make sure everything is arranged for them so they don’t have to worry. It doesn’t stop when the rooms and meeting room are booked. Flexibility is our middle name. Flexible, with last-minute changes for example. You can reach us through Whatsapp during your meeting, we have one central contactperson for the entire group that can centralize offers and questions so the organizer doesn’t need to contact each hotel individually. These are just some examples of how we try to offer our customers a different experience. We love to go banana’s. Everything is possible and there is no inquiry we can’t handle. No is not mentioned in our dictionary.
Could you please tell me a bit about the history of the Bilderberg Kasteel Vaalsbroek? The castle dates back from the 15th century and the owner, at the time, was a German sheet-manufacturer who used the castle as his second house. His name was Mr. Von Clermont and we still have a special meetingroom that is named after him! It was destroyed in the 16th century and after that the Italian architect, Mr. Moretti, designed and built up the castle again together with his friend, Mr. Von Clermont.
What do you like about your job? My job, as Sales Manager Belgium for the castle, takes me to a lot of different companies who frequently organize their various meetings and events at our beautiful venue. I love to interact with different people from different cultures and backgrounds. Furthermore it is fun to work such a special venue, as everyone is always really impressed with our hotel and it’s facilities.
Does your hotel prepare special promotions for Christmas and New Year? During Christmas and New Year our hotel is often booked, as our guests love to visit the Christmas Market in Aachen which typically runs from end of November through beginning of January.
So we do not offer special promotions but at this moment we do still have some seats left for our Christmas brunch which is served on December 25th. For reservations, just give me a call!
How is it for you to be an IMA member? Being an IMA Member has enabled me to mingle with many management assistants and thanks to that I was able to broaden my network extensively in a short time frame. Also the workshops that IMA organizes are often held at different hotels, this way I get to learn from our competitors. Even this Christmas the Dutch IMA members are celebrating their Christmas dinner at one of our Bilderberg hotels!
What kinds of events can your hotel host ( events, seminars, weddings etc)? We can host any kind of event our customers ask for, we have a salesteam of about eight and each of them specialized. Events such as: Weddings, Car Rallies, Kick-Off or Cycle Meetings but also huge theme-parties up to 800 participants. Our castle belongs to an estate that includes 18 acres of park and a wonderful lake, also we offer 350 free parking spaces. If you wish to discuss details of what we have to offer, please contact me directly on +31 6 22865397.